Shopee MY Help Center
Shopee Policies
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[Order Tracking] How do I contact Shopee Supported Logistics partners?
You can reach out to Shopee Supported Logistics for any inquiries about your parcel or check its status using the tracking website.
| Logistic Partner | Tracking Website | Contact Information |
SPX Express | Kindly reach out to us via the channels at the bottom of the page. | |
PosLaju | π Phone: 1300-300-300 | |
DHL | π Phone: 03-2779-2300 βοΈ Email: mysupport@dhl.com | |
NinjaVan | π Phone: 011-1722 5600 βοΈ Email: support_my@ninjavan.com | |
Flash Express | π Phone: 0154-600 0825 βοΈ Email: customerservice@flashexpress.my | |
Best Cargo | π Phone: 03-8660 0888 π¬ Live Chat | |
GDEX | π Phone: 03-6419 5003 βοΈ Email: mygdexadmin@gdexpress.com | |
City Link | π Customer Support | |
Same Day Delivery | N/A | Kindly reach out to us via the channels at the bottom of the page. |
π‘ Helpful Tips to Handle Late Deliveries
- Track Your Order First - Before contacting support, always check the latest status of your order on the courier's website. This often provides the quickest update.
- Contact the Courier Directly - If you need further information, the courierβs support channels may provide more clarity regarding your delivery.
- Delivery Attempts - Most couriers will make three attempts to deliver your order before returning it to the seller. Be sure to keep an eye on your tracking information.
β οΈ Note:
- Our Shopee Supported Logistics partners will make up to three (3) delivery attempts before returning the order to the seller if no one is available at the designated address to receive the parcel.
- Check out our Help Center Article - [Delivery] Can I change my delivery address after my order has been placed? if you selected the wrong delivery address upon checkout.
Given that you did not receive your order, you may request a Return/Refund. Please refer to our Help Center Article - [Return Refund] Can I get a refund if I donβt receive my order? for more information.
If you had an unsatisfactory experience with an SPX rider such as rude behaviour, package mishandling, late deliveries without valid reasons, or failure to follow delivery instructions; please reach out to us through the channels listed below. Our customer service team will review your concern and take appropriate action. For issues with riders from other courier services, we recommend contacting the respective courier directly to file a report.
If you had an unsatisfactory experience with an SPX rider such as rude behaviour, package mishandling, late deliveries without valid reasons, or failure to follow delivery instructions; please reach out to us through the channels listed below. Our customer service team will review your concern and take appropriate action. For issues with riders from other courier services, we recommend contacting the respective courier directly to file a report.
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